Terms of Service

1. Acceptance of Terms

By ticking the acceptance box when you accept an offer or create an account on this platform, you enter into a binding contract with Fullplay Media, an Einzelunternehmen (German sole proprietorship) seated at Kandelstr. 7, 79541 Lörrach, Deutschland ("Fullplay", "we", "us"). If you accept these Terms on behalf of a company or other legal entity, you confirm that you have the authority to bind that entity.

The version of these Terms in force at the moment of your acceptance is recorded together with the timestamp and your IP address as evidence of consent.

2. The Service

Fullplay provides two related things:

1. Commercial film and video production services, scoped and priced in a written offer that you accept through this platform or by signed agreement.
2. The Fullplay Ops portal — a web-based project workspace where you can review your offer, track your project, exchange messages with our team, optionally use an AI project assistant, and access deliverables.

The specific deliverables, fees, timelines and scope of any production project are set out in the corresponding offer. These Terms govern your use of the platform and the general framework of our relationship; the offer governs project specifics. If the two conflict on a project-specific point, the offer prevails for that project.

3. Your Account & Obligations

When you use the platform you agree to:

• Provide accurate and current contact and billing information.
• Keep your password confidential and not share your account with others.
• Use the platform only for its intended purpose — managing your project with us.
• Not attempt to reverse-engineer, scrape, probe or disrupt the platform, nor use it to transmit malicious code or content that is unlawful, infringing or harmful.
• Not use the platform's AI features to attempt to extract information about other clients, our internal pricing logic, or the underlying model.

4. Intellectual Property

The platform itself — its source code, design, copy and underlying technology — remains the exclusive property of Fullplay Media. Nothing in these Terms transfers any rights in the platform to you.

Project deliverables (films, edits, graphics, sound, etc.) are governed by the usage rights set out in your offer. Unless the offer states otherwise, the rights in the agreed deliverables transfer to you upon full payment of the corresponding invoice. Raw footage, project files and unused material remain with Fullplay unless explicitly purchased.

You grant us a limited right to display the project and stills from it in our portfolio and showreel, unless your offer states otherwise.

5. Sub-Contractors

To deliver film projects we work with a small group of trusted freelancers and a long-standing post-production partner. By accepting these Terms you acknowledge that some of the work — typically editing, colour grading, sound mix and motion graphics — may be delivered by these sub-contractors under our direction. We remain your sole point of contact and are responsible for the result toward you.

Personal data sub-processors (hosting, AI, email, accounting) are listed in the Privacy Policy.

6. Fees, Invoicing & Payment

Fees are stated in the offer in Swiss francs (CHF) or Euros (EUR) and exclude VAT unless stated. Standard payment term is 30 days from invoice date. Late payments may incur statutory default interest under German law (§ 288 BGB).

Use of the project portal itself is included free of charge while a project is active. Optional add-on features (e.g. AI project assistant, storyboard preview) are billed separately and only when explicitly activated for your project.

7. Limitation of Liability

To the maximum extent permitted by German law:

• Our total aggregate liability for any claim arising out of or in connection with these Terms or any project is capped at the fees actually paid by you to Fullplay for the project that gave rise to the claim.
• We are not liable for indirect, incidental or consequential losses, including lost profits, lost data or loss of business opportunity.
• We are not liable for outages, errors or data loss caused by third-party services we rely on (e.g. our hosting provider, Anthropic, Resend, Google, sevDesk, Zoom). We choose these providers carefully but cannot guarantee their availability.
• Nothing in these Terms excludes liability for gross negligence or wilful misconduct, or any liability that cannot be excluded under mandatory German law.

8. Termination

You may stop using the platform at any time by writing to info@fullplaymedia.ch. Termination of platform access does not by itself terminate any production contract you have with us — those obligations are governed by the offer.

We may suspend or terminate your account if you materially breach these Terms (for example, by abusing the platform or failing to pay invoices), giving you reasonable notice and the opportunity to cure where possible.

9. Modifications to These Terms

We may update these Terms from time to time. If a change materially affects your rights or obligations, we will notify you by email at least 30 days before it takes effect. The version string at the top of this document changes whenever we publish a new version, so you can always see what is current and what you accepted.

Continued use of the platform after a new version takes effect constitutes acceptance of the new Terms. If you do not accept them, you may close your account before the effective date.

10. Governing Law & Jurisdiction

These Terms are governed by the substantive law of the Federal Republic of Germany, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG). The exclusive place of jurisdiction is the Amtsgericht Lörrach, Deutschland, subject to mandatory consumer-protection rules that may apply to consumers domiciled elsewhere in the EU.

11. Contact

Fullplay Media
Kandelstr. 7, 79541 Lörrach
Deutschland
info@fullplaymedia.ch